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gcdjrl's avatar
gcdjrl
Experienced Cover User
5 years ago
Solved

Lodge BAS Online not working

I am getting a message saying "We're having some technical problems and cant open this activity statement right now.  Please try again later". Have checked previous posts regarding this and followed...
  • Genreve_S's avatar
    Genreve_S
    5 months ago

    Hi BellaCT,

     

    I can see how having pop-ups/notifications for credit-hold customers could be useful for users who need to keep track of a large customer base. I suggest posting this idea on the Ideas Exchange board to gain traction and votes, which might help it get considered for a future update.

     

    Regards,
    Genreve

Tracey_H's avatar
Tracey_H
Former Staff
5 years ago

Hi gcdjrl 

 

I'm sorry to hear that you are experiencing this. In the Sign In window please make sure that the option Link this User ID to your my.MYOB account is ticked. Once this option is ticked you should be able to lodge your BAS.

 

sign.PNG

 

 

Please let me know how you go with this.

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

gcdjrl's avatar
gcdjrl
Experienced Cover User
5 years ago

Thanks Tracey - I found this solution in another thread and tried it.  It worked.  Thankyou

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BAS Online not working","id":"message:680308","revisionNum":1,"repliesCount":2,"author":{"__ref":"User:user:88003"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Tax_BAS_GST_EOFY"},"conversation":{"__ref":"Conversation:conversation:680308"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:680308"},"body@stripHtml({\"truncateLength\":200})":" I am getting a message saying \"We're having some technical problems and cant open this activity statement right now.  Please try again later\". Have checked previous posts regarding this and followed...","body@stringLength":"353","rawBody":"

I am getting a message saying \"We're having some technical problems and cant open this activity statement right now.  Please try again later\".

Have checked previous posts regarding this and followed recommendations, nothing works.  I am using the new 2020.3 version.

How can this still not be resolved after nearly 2 months?

","kudosSumWeight":1,"postTime":"2020-10-14T14:53:49.866+11:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:680308_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":996},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:680308":{"__typename":"Conversation","id":"conversation:680308","solved":true,"topic":{"__ref":"ForumTopicMessage:message:680308"},"lastPostingActivityTime":"2020-10-14T15:13:35.220+11:00","lastPostTime":"2020-10-14T15:13:35.220+11:00","unreadReplyCount":2,"isSubscribed":false},"ModerationData:moderation_data:680308":{"__typename":"ModerationData","id":"moderation_data:680308","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:680308_1":{"__typename":"Revision","id":"revision:680308_1","lastEditTime":"2020-10-14T14:53:49.866+11:00"},"ForumReplyMessage:message:680314":{"__typename":"ForumReplyMessage","id":"message:680314","conversation":{"__ref":"Conversation:conversation:680308"},"author":{"__ref":"User:user:88003"},"revisionNum":1,"uid":680314,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Tax_BAS_GST_EOFY"},"subject":"Re: Lodge BAS Online not working","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:680314"},"parent":{"__ref":"AcceptedSolutionMessage:message:680311"},"body":"

Thanks Tracey - I found this solution in another thread and tried it.  It worked.  Thankyou

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Thanks Tracey - I found this solution in another thread and tried it.  It worked.  Thankyou

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url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 5%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,24A12,12,0,1,0,0,12,12,12,0,0,0,12,24Zm1.82-10.71a1.2,1.2,0,0,0-1.2,1.2v4.2h-3s0-7.2,0-7.8h3v.89A3.72,3.72,0,0,1,15,10.91c1.78,0,3,1.29,3,3.78v4H15v-4.2A1.2,1.2,0,0,0,13.82,13.29ZM6.91,9.69h0A1.47,1.47,0,0,1,5.4,8.2,1.44,1.44,0,0,1,6.93,6.75a1.47,1.47,0,1,1,0,2.94Zm1.51,9h-3v-7.8h3Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .instagram a:before {\n background: 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Hi gcdjrl 

\n

 

\n

I'm sorry to hear that you are experiencing this. In the Sign In window please make sure that the option Link this User ID to your my.MYOB account is ticked. Once this option is ticked you should be able to lodge your BAS.

\n

 

\n

\"sign.PNG\"

\n

 

\n

 

\n

Please let me know how you go with this.

\n

 

\n

If my response has answered your enquiry please click \"Accept as Solution\" to assist other users find this information.

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"228","postTime":"2020-10-14T15:03:07.726+11:00","lastPublishTime":"2020-10-14T15:03:07.726+11:00","images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuM3wyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bS02ODAzMTEtMjg1MTlpRjhEQ0UwNzNGNzRGQzg1Ng?revision=1\"}"}}],"totalCount":1,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":991},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:AccountRight/category:Support/community:myobboard:Tax_BAS_GST_EOFY/message:680308/message:680311","readOnly":true,"editFrozen":false,"body@stringLength":"1163","rawBody":"

Hi  

\n

 

\n

I'm sorry to hear that you are experiencing this. In the Sign In window please make sure that the option Link this User ID to your my.MYOB account is ticked. Once this option is ticked you should be able to lodge your BAS.

\n

 

\n

\"sign.PNG\"

\n

 

\n

 

\n

Please let me know how you go with this.

\n

 

\n

If my response has answered your enquiry please click \"Accept as Solution\" to assist other users find this information.

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