MYOB desktop version
I've just been advised that as a loyal user and recommender of MYOB since the 1990's, because my serial number is a "professional partner" serial number it will be cancelled and my client's data fil...
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- The powerpoint slides used during a presentation to encourage financial advisers to start adding MYOB shares to the client portfolio sounded very much like the sky is the limit for profit once all online subscriptions
- There are many solutions for lodgment of STP at ATO. Two that my clients use are singletouch.com.au and STP Creator by Namich
- While MYOB has stopped selling desktop software, it doesn't abrogate MYOB's responsibility to allow those who use it to continue to do so. If you don't want to keep the 'confirmation' server running, just give everyone a 10yr confirmation of their file. We don't care if it isn't 'supported', but we have a right to continue to use it.
- and while on the subject of 'improvements' - I have no idea why anybody thinks that bank feeds make things faster. Only the very smallest of businesses may find it useful. The rest of us find it is just a waste of space.
Hi Beach
I am going to get another more detailed response to you tomorrow. I want to review all of the posts in this thread again and try to summarise it all with responses.
There are at least 2 if not 3 different issues being discussed and its important that I can provide a clear response to everyone.
Especially because any perception of MYOB stopping access to desktop products or stopping confirmations is incorrect.
Thanks and I'll be in touch tomorrow
thanks MikeG1 for clearing this up.
MYOB need to ensure that the Enterprise Acquisition Account team stop suggesting otherwise. "Upon retiriement of the program all the desktop files under your serial 61xxxxxxxx87 will become read only." They also need to learn to spell!
FYI: My MYOB file was fully purchased 25 years ago, so I have a perpetual licence anyway irrespective of whether I then became a Professional partner.
I am already actually a MYOB partner and have a partner login. Many of my clients do NOT have any employees or wage requirements as they are small sole traders with investment properties only. They have absolutely no need for the new MYOB and will not be moving to the cloud.
"With cloud based software being the preferred tool for managing your business,"
I am an IT professional (tertiary qualifications) as well as being a registered BAS Agent, and know full well that anything stored in the cloud is vulnerable to attack or theft. My computer is fully protected and my clients would much rather their sensitive data stored at my premises rather than in the cloud. MYOB cannot claim that they have never had issues with data security.
- The time when at least 400 employees of businesses with online MYOB had their payment summaries sent to other people whereby total strangers could use the information for identity theft. I reported this to ATO a week later as MYOB had decided to keep the info quiet after I contacted them. ATO escalated the report and they then contacted MYOB who finally, a few weeks later, admitted there was an issue but contacted none of the businesses or employees involved, despite giving me assurances that all concerned would be contacted. I know, as it was one of my clients employees who was a victim. Neither the employee nor the business owner were ever contacted by MYOB with an apology. A side note: this wasn't actually a cyber attack, it was caused by sloppy programming by MYOB
- The time when MYOB managed to direct debit businesses with the superannuation twice and left many businesses with not enough funds to pay other bills until MYOB reversed the error. Also not a cyber attack but error by MYOB staff.
So, again, thanks for clearing this up, but MYOB staff need to stop with the suggestions to users that MYOB online is far more secure than on their own computer with old fashioned backup to external removeable drive(not backup to cloud) and stop telling users that it is the only way to be ATO compliant for STP2.
regards,
Liz B
hi MikeG1
so you are telling me that this email from Vikash Jaiswal - ANZ Enterprise Acquisition Account Manager at MYOB is incorrect?
Hi Elizabeth,
Trust you are doing well😊
I tried reaching out to you over the phone, but I believe you were busy.
The reason for my call was to provide you an important information regarding the End of Life for Bookkeeper reference program which is currently used by your practice.
Upon retiriement of the program all the desktop files under your serial 61xxxxxxxx87 will become read only.
Could you please let me know a suitable time to call you and discuss this?
Good morning Beach
Im working internally now with our Partner Program team and the Account management teams to make sure we clear up our communication around this change.
Here is what I can confirm. (which does in turn show that the email you received is incorrect)
In the past, our legacy versions of the partner program were called CAP/BK and these included an entitlement to desktop company data files. We do plan to fully retire these old programs however we have not set a firm date yet.The current version of the Partner Program doesn't include desktop company data files, however it does have other benefits - you can see them here Accounting Partner Program | Firms & Practices | MYOB
With cloud based software being the preferred tool for managing your business, we have created a promotion to help you upgrade your client's desktop company data files to the cloud. Should you take up this promotion, your desktop files become read only.
If you do not choose to take up this promotion, nothing changes for you right now, and you still have access to the desktop company data files.
Confirmation is not being terminated.
