MYOB desktop version
I've just been advised that as a loyal user and recommender of MYOB since the 1990's, because my serial number is a "professional partner" serial number it will be cancelled and my client's data fil...
Forum Discussion
not true... there are 3rd party software (fully legal according to ATO) that access the payroll data from even the old classic V19 files and lodge successfully to ATO. By stopping file confirmations MYOB is breaking the licence agreement that came with the original software purchase. Stopping file confirmations does force people into the MYOB subscription model. I have many clients that still use V19 and use the 3rd party software to be fully ATO compliant. They refuse to pay MYOB a monthly fee for software when their current, fully owned, MYOB software works well and meets all ATO requirements.
Hi Liz, there has been no communication around stopping confirmation for any unsupported desktop perpetual products.
This year we have extended the timeframe where confirmation will be requested and we have actually provided a convenient self-service tool for our customers to get their confirmation code without needing to contact MYOB.
Check out this post here
It sounds like there may again be confusion with MYOB partners being contacted about their files associated with an older referral program being closed.
If you have any questions about the changes to Partners, please contact your partner manager for any further clarification.
But when it comes to the files themselves (V19) or any of our desktop, perpetual products, I want to be sure to say that MYOB is not stopping confirmation and we are not forcing our customers online.
We do encourage our customers to upgrade their software and take advantage of the benefits of being online, but as per the above, for those who choose to stay offline in their perpetual software, they can continue to do this and we have even taken steps to make it easier.
Hi MikeG1
The big problem with (mostly) phone support "encouraging" perpetual licence holders to "upgrade" for free, is that they don't make it clear that they will automatically be upgraded to a point where they will be forced to take up a subscription. I think it's not a good look for MYOB and why these sort of opinions are expressed on here.
Regards
Liz (the other one)
so why have I been told that my paid for version from 25yrs ago is becoming invalid? I have received emails and phone calls advising that once December comes, my files will no longer be confirmed and will become read only. Myself and several other MYOB partners have received the same info. We paid for our software and were always allowed to use for any of our clients that we do in house. I only have one client who actually has payroll, so all the others will definitely just have a spreadsheet instead of using the fabulous old MYOB V19 or earlier. MYOB doesn't stand to gain anything by what they are doing to MYOB partners; in fact they stand to lose quite a lot. No longer will I recommend MYOB to any clients and I have sent many, many clients to MYOB over the years with zero compensation from MYOB as that is not my business model. I recommended purely because MYOB was the best out there. That is no longer the case, and if my MYOB V19 files become read only, I will be done and dusted with MYOB totally.
