Hi Amy5
As the Balance Sheet is out balance we would be possibly looking at arranging for that company file to be sent in for an investigation and possible repair.
In saying that, just before we arrange for that process we do recommend trying the following process:
- Take a backup of the company file - File>>Backup
- Navigate to Setup>>Balances>>Account Opening Balances
- Locate an account that has $0.00
- Update the balance of that account for $1.00
- Select OK
- Repeat that process and remove that $1.00 for that account
The above process will refresh the Historical Balancing account. As a result may pull that Balance Sheet back in balance so do re-run that Balance Sheet, does it balance?
If not, then we would be looking at arranging for the company file to come in for that investigation and possible repair. Do let us know if that is required.