I have just had this same issue today, sent out statements in bulk as I do every month and a customer forwarded the statement to me and it shows a zero balance, a different company and not even our company name that the statement came from. It shows a company in Victoria. We are is South Australia! How does this even happen????
Exactly what happens to us every month, at least you are in Australia, we are in New Zealand and the statements say Victoria Australia!! Totally inadequate it's been a year now, every month. I've had to put a warning email out to my Clients. We really rely on our statements being accurate for our Clients to reconcile to. Have you logged a complaint to MYOB?
