Hi, I have a situation where the total of an account on the Trial balance doesn't match to the ending balance of the account. Has anyone come across this issue? I have checked for forward dated transactions.
Hi Tanya,
That’s definitely an unusual one, especially if you’ve already checked for forward-dated transactions.
A couple of things that are worth checking are whether the report date range is correct, whether the account has any zero-balance or purged transactions affecting what appears on the Trial Balance, and whether there have been any edited or deleted transactions impacting the account balance.
You can have a look at these help pages here for detailed guidance:
Tips & Troubleshooting
Fixing out of balance bank reconciliations
If you’ve already ruled those out, it may be worth getting support to take a closer look at the file, as there could be something deeper going on in the data. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.
Regards,
Earl
