Forum Discussion

Wolshaz's avatar
Wolshaz
Experienced Cover User
1 year ago

Why is there no data in my Prepare BAS

When I tried to do my BAS (using manually option). All the fields except PAYG are empty.  All months in the quarter are reconciled.  I also spot checked past BAS quarters, but they don't contain any ...
Doreen_P's avatar
Doreen_P
MYOB Moderator
1 year ago

Hi there Wolshaz,

 

Since your BAS aren't pre-filling even after checking the settings and following the steps provided, it would be best to contact our support team directly. You can reach out to them via our virtual assistant MOCA or by submitting a support case via MyAccount.

 

Best regards,

Doreen

Wolshaz's avatar
Wolshaz
Experienced Cover User
1 year ago

Thank you Doreen,

 

It appears to me that my BAS set up data has disappeared since last quarter.  Maybe in one of the updates since July.  This is extremely annoying.  I will get my Accountant to help with the set up in our next appointment.  Although I believe I should not have to, since the BAS had been working for a number of years.  Not sure what I am getting for my subscription $. 

 

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