Forum Discussion

Muzzy's avatar
Muzzy
Contributing User
11 days ago

Account Premier v19.11 - Activation Code no longer working

Hi,

I am running an old version of Account Premier v19.11 and have a data file which when I opened a couple of weeks ago and it launched trying to confirm the company file and then received a message saying "An invalid confirmation code has been entered" 

 

I have also tried to confirm the file in the Company by going online MYOB Company File Confirmation page.  I receive a confirmation code however when I enter this number in the required field in MYOB I received the invalid confirmation code error message.

 

Is anyone able to assist me in trying to sort this matter please.

 

Kind regards,

Myriam

  • Muzzy's avatar
    Muzzy
    Contributing User
    3 days ago

    Thanks Earl,

     

    I have reached out to the support team who have not been able to rectify this yet.  

    It is becoming very frustrating as I am now locked out of the Data File.

     

    • Princess_R's avatar
      Princess_R
      MYOB Moderator
      3 days ago

      Hi Muzzy,

       

      Getting locked out of your data file can indeed be frustrating. We’ve introduced a self-service confirmation for older products to save you some time and spare you from calling support. If that still doesn’t solve the issue, the best way to get back on track is by reaching out to our support team, as locked accounts can only be handled by our support pros. You can chat with our live agents via our virtual assistant MOCA or give us a ring using the phone number found on our website.

       

      Cheers,

      Princess

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    11 days ago

    Hi Muzzy,

    If you're having an issue in Confirming your Company File online, we recommend reaching out to our backend support team directly. They can arrange an online script over file that will fix this issue. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via My Account.

    Regards,
    Earl

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.