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Forum Discussion
Seriously, are you people goddammed joking!!!
"You should never share any confidential information, such as your account information and/or your or your employees' personal details." YOUR BLOODY WORDS INDEED!!!
I and many others have complained about erronous invoices appearing before our clients with totally different and confidential details on them, including false payment details. This has been going on since at least June 2022. I have sent you copies of the original invoices and the received ones last year and have heard absolutely nothing from MYOB about resolution other than a complaint number forwarded to you by the seemingly AI person called "Doreen".
Next stop will be the Australian Information Commissoner. You have no right to allow other people's private details and possibly fraudulent banking details to be sent to my clients.
Hi saintjohnny,
Thank you for reaching out, and I appreciate your understanding regarding the delayed response.
We're sorry for any inconvenience this may have caused to your clients. As per further checking your concern has been passed already to the relevant team and they are carefully working on it. Meanwhile, we recommend you will need to re-send the invoices so that the recipient will receive the correct information by this time. This is already a known issue and we're doing our best to work on it carefully as this includes personal details of our customers. Rest assured that will keep you updated once there is progress on your issue. Your patience is highly appreciated in this matter.
Please feel free to post again if you have any queries. We’re delighted to assist you.
Kind regards,
Shella
