Premier 19.5 app has been blocked for your protection
I still have one client on this and am trying to do their accounts. I went to open a support request and it won't open one - tells me to come here. So does anyone know why I need protection (I have a copy of the client's file here so I can investigate issues - the live file is with them in another town)?
So frustrating at year-end to have these issues. I'll call tomorrow when they're back on deck - but just hoped I might avoid what is sure to be a long wait - which doesn't suit my stroke-damaged brain at all. Listening to muzak is detrimental - I usually hang up with other places.
Thanks - and sorry for letting off steam.
Hi AlTwig
Those screenshots look right to me. When you record the sales the Trade debtor account is debited:
When you record the Receive payment the Trade debtor account is credited:
If you look in Find transactions>>Account tab and filter by the Trade debtor account, the sale and payment have cleared each other out:
In the Bank register window you are filtering by the bank account (pink circle) so all transactions allocated to the bank account will appear in this window. The account in the Account column (yellow highlight) is the other allocation account of that transaction. Which is correct because the Receive payment transaction is allocated to both the bank account and Trade debtors account:
Hope this clarifies it for you. Please let me know if you need further help.
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