MYOB Maintenance
Good morning,
Is anyone aware of the following? Both Desktop and Browser, since yesterday evening. I have not seen nor can find any correspondence.
and no scheduled maintenance - just t...
Forum Discussion
I completely agree with NikkiParsons comments above. On contacting Partner Support I was advised that there was a 'glitch' that had been rectified but I was required to re-process the entire payroll.
The payroll I was processing was in a heavily unionised industry so, in addition to the impacts outlined above, I was at risk of having an entire workforce (140+ employees) stood down, on full pay, until the payment hit the employees bank account. This would have reflected very poorly on my professionalism/reliability in my clients eyes and cost them a considerable amount of money. I whole heartedly agree that advance notice of any issues around the highly regulated area of payroll is imperative.
Hi BooksForBiz and NikkiParsons
There are two separate things being confused here
There was the scheduled maintenance which ran slightly overtime and affected your ability to login around 9am NZST.
We were discussing this, and this is where I was referring to MYOB publishing the scheduled maintenance on the status page.
Subsequent to the login issue with scheduled maintenance, you have then later in the day encountered an error with your payroll.
I wholeheartedly agree that this is not a minor issue and once identified and investigated, we will likely get something raised today on our status page depending on what we discover.
I apologise that my response wasn't taking your payroll difficulties seriously yesterday, but I was not able to interpret that "there are still significant payroll issues" meant that you were in fact having an issue in realtime yesterday.
I can see that there have been forum posts from 4-5 different members about the 'something went wrong' error with payroll yesterday and will be raising this for investigation
