MYOB Maintenance
Good morning,
Is anyone aware of the following? Both Desktop and Browser, since yesterday evening. I have not seen nor can find any correspondence.
and no scheduled maintenance - just t...
Forum Discussion
Good morning Mike_MYOB
We experienced a full service outage last night while performing scheduled work, with no prior awareness that MYOB would be unavailable.
After significant time spent investigating, we eventually located a maintenance notice indicating a “temporary lockdown.” Not totally inaccessible and unusable.
However:
- This was not proactively communicated via email or any clear alert
- The wording did not clearly convey a full system outage
- There was no practical guidance on expected impact aside from temporary outages.
- The suggested MYOB Community link was not accessible (login unavailable and no visible updates)
As a result, two staff members were allocated to work and remained on standby, repeatedly checking system access late into the evening and early morning (including after 2am), without any clarity on when services would resume.
This is not a minor inconvenience — it directly impacts payroll processing and compliance obligations, particularly with PayDay Super requirements now in place.
And after the 2026.2 upgrade yesterday morning which removed settings permissions across ever file, and poor stability, it added insult to injury.
For comparison, the ATO publishes clear, forward maintenance schedules. This allows practitioners to plan and avoid exactly this scenario.
At a minimum, we would expect:
- Advance email notification with a clear subject line (e.g. “Scheduled Maintenance – Service Unavailable”)
- Plain language confirming full system outage where applicable
- Accurate and accessible status updates during the outage
- Functional support channels during downtime
Directing users to a community page that is inaccessible during an outage is not an acceptable fallback.
Please advise:
- Why no clear, proactive notification was issued
- Why the outage was not clearly communicated as a full service disruption
- What changes will be implemented to ensure this does not occur again
- Why the system wasn't even up and running after 6.30am despite your status page saying everything was normal - and yes, I have time stamped screen shots.
We rely on MYOB to meet time-sensitive payroll and compliance obligations. The current communication approach does not support that.
I look forward to your response.
Hi NikkiParsons , I can see this maintenance went past the scheduled time of 6:30 based on your screenshots which is certainly disappointing and would affect the visibility in status hub for this maintenance as well.
The maintenance we are completing will not always affect all customers and is being completed in a reasonably agile way.
Because of this, we communicated a more blanket statement about upcoming maintenance and disruptions in November and again on the 1st Feb.
Based on your previous feedback, I am pleased to see that status hub is being updated and I acknowledge that a direct email inn advance would be the best outcome, 9 times out of 10, this is something we would do, but for this scenario it hasnt been possible.
I will pass to the team that there are now at least 2 noted occurrences of our maintenance running past the scheduled time as well and hope that this can be tightened.
