Hi Louisev_v4,
I appreciate your understanding and cooperation. We're all about keeping things secure for our customers and making sure our software is as sturdy and reliable. Right now, the best move is to switch the user's access to read-only mode. However, to ensure this issue is addressed thoroughly and individually, I suggest creating a case in my.account. This will allow our dedicated support team to investigate and resolve the issue in a more personalized manner.
Feel free to start a new post if you have further queries and one of us will be happy to assist you.
Regards,
Earl