Why cant MYOB attach invoices as PDF's when sending emails. I have just started using this feature last 2 months which works well except for this issue that many of our customers keep bringing up i.e Invoice as PDF attachment not just a link. Another email I received today from a customer
Hi team!
It has come to my attention that when you are sending invoices to our invoice inbox, our system is not picking them up. This is because you are using Myob which gets sent as a link and not as an attachment.
Unfortunately, our system only picks up attachments.
So, is there any way when sending us invoices from now on you could make the invoice a PDF attachment?
If your system does not work like that, please send all invoices to me directly so I can ensure we receive them.
Thank you.
Defeats the purpose of emailing. I get this also "our Xero system does it, why cant MYOB". Seems your software development team is very limited. Having worked in the software industry a good programmer could include this feature, test it and roll it out in 2 months easily. Is this request also wishful thinking?
SMurrWhich version of the software are you using? In our desktop version of AccountRight we have the option to either attach or not attach. Our invoices go out with the PDF attachment. We still have a few customers whose systems can't handle the myob invoices. We have to send them to ourselves then forward from outlook after deleting the link in the email. (Sorry I don't know if this is available in other versions.)
Hi H-TS, Thanks for replying to my gripe. You are right, this feature is available and I have just used it and it works, so I take it back about the development team. Not sure if this is a recent addition or if its been available a while because some support staff do not know this option is available or they did not understand my enquiry 2 months ago. I was advised that this feature is currently not available, see transcript:
"ok so it seems that it is a limitation, is that right?
9:38 AM
Yes, it's a product limitation. As the there on to feature in MYOB the feature that you are looking for. We encourage you to post your comments in our AccountRight Ideas Exchange https://community.myob.com/category/accountright/ideas/accountrightideas for our developers' review and consideration. Your input will be invaluable in helping us make the necessary adjustments and enhancements to our software."
Anyway thanks HTS again for your help, much appreciated, regards.
