designerpave1's avatar
designerpave1
Experienced User
5 months ago
Status:
Done

BPay

If you are setting up Online payments is there a way you can exclude BPAY so you don't incur the fees

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    5 months ago

    Hi designerpave1

     

    Thanks for reaching out about excluding BPAY from online payments to avoid fees. We've already flagged this request to our team, and it's currently in progress. Your account has been noted as one of the users requesting this feature. We've also documented your post for reference. If you have any other concerns or suggestions, feel free to share them.

     

    Cheers,

    MYOB

    • designerpave1's avatar
      designerpave1
      Experienced User
      5 months ago

      Thanks for the reply Princess_R

      Upon reading more, I see this has been requested at least 2 years ago!  Is there a time frame of when this will be available.  I'm sure like others 2 options would work - able to exclude from BPay payments or the ability to surcharge the customers like the credit card options. Looks like I'll be sticking with Square until this option is fixed!

  • AmandaCL's avatar
    AmandaCL
    MYOB Moderator
    5 months ago

    Hey designerpave1

    We’ve taken your feedback onboard. We are working to improve online invoice payments and provide greater control when it comes to selecting your preferred payment options.


    *Edited 30/07 with new information below in bold

    The ability to turn off BPAY is coming in a couple of weeks, please keep an eye out for emails & in product messaging to inform you of this change.

     

    We appreciate your feedback.

     

    Cheers, Amanda.

  • kim432's avatar
    kim432
    Experienced Cover User
    5 months ago

    I am also wanting BPAY to be excluded as an option for payment. We offer online payments to our clients for their ease of use and flexibility and we should not be penalised as a business if our clients choose to pay via BPAY. I just received a significant surcharge due to a client selecting this option for payment when they simply could have transferred us the payment by ANY of the other methods or directly by EFT. If our business can't have the option to de-select BPAY then I will be left with no choice but to remove the option for online payments altogether.

    • AmandaCL's avatar
      AmandaCL
      MYOB Moderator
      5 months ago

      Hey kim432

      We are working to improve online invoice payments and provide greater control when it comes to selecting your preferred payment options.


      *Edited 30/07 with new information below in bold

      The ability to turn off BPAY is coming in a couple of weeks, please keep an eye out for emails & in product messaging to inform you of this change.

       

      We appreciate your feedback.

       

      Cheers, Amanda

      • kim432's avatar
        kim432
        Experienced Cover User
        5 months ago

        Thank you Amanda I have raised a ticket.

  • AmandaCL's avatar
    AmandaCL
    MYOB Moderator
    3 months ago

    Hey designerpave1

    These changes are now live across AccountRight and MYOB Business! More information can be found on this page! If you have any further questions, feel free to reach out. 

      • AmandaCL's avatar
        AmandaCL
        MYOB Moderator
        3 months ago

        Hey designerpave1

        Thank you for your patience while we worked to implement this. If you have any further ideas in the future, don't hesitate to post again in our Ideas Exchange! We'd love to hear it.