You can set the default email message for sending out statements, quotes, etc., but what we need is a way to insert fields, so that the emails can work like a mail merge. E.g."Dear [[Name]]", where ...
HI MVDP
Thanks for your feedback and voting for this idea on the AccountRight Idea's Exchange.
All ideas are passed on to the development team to gage an indication of what clients are needing and request as part of their AccountRight software. Also the voting system on an idea also gives an indicate of the demand for the idea. The more votes an idea has the more demand there is and the higher chance of it being implemented ahead of another idea.
As to a timeframe, we can't give an exact one for the ideas posted on the Ideas Exchange as we do need to assess each idea and the demand for that usage before implementing it into the product road map.
I still encourage users to vote and comment if required on this idea if they would like to see it implement in the program.