You can set the default email message for sending out statements, quotes, etc., but what we need is a way to insert fields, so that the emails can work like a mail merge. E.g."Dear [[Name]]", where ...
I've been searching for a way to do this as well. I definitely think this is something MYOB should have. I email my account overdue reminders and it's a tedious process at the moment! It would be so much easier if I could "Mail Merge"to email.