Hi MYOB Team,
I can see that this has previously asked by many other users in the "MYOB Community", and whilst they have all been replied to and then "closed" for comment, this hasn't rectified...
Online Payments: BPay Surcharge
Genreve_S
2 months agoMYOB Moderator
Hi everyone!
I understand the screenshot about the change might be a bit confusing. The reason there wasn't an announcement is that this is an early access feature. It's only available to a small group of users right now so we can test it out before rolling it out to everyone. I hope this clears things up.
If you have any other concerns, feel free to post again in the forum. Have a wonderful day!
Thanks,
Genreve
- mscheurer2 months agoExperienced User
You’d think that the people that had been asking for it would get early access but no…
- Suzi_Byrom2 months agoContributing Cover User
Yes, it would have been nice ... but I'm glad to see that they're actually working on it :)
- fran992 months agoUser
Thanks for your reply Genreve. It would be helpful to a lot of users if either, the "Accept BPay" option is in the Online Payments settings section so we can turn it off entirely rather than in individual invoices. Or at the very least, if it is to be in each new invoice, for the toggle to be in the Opt in default position, ie do not accept BPay unless the user wishes to be surcharged without having the ability to pass it on.
Then the update and change would be meaningful and MYOB AR Users would begin to feel like we are being listened to. As you can see, the majority of us do NOT wish to have the BPay acceptance function without the ability to pass on the surcharge. We have been loud and clear.
- Suzi_Byrom2 months agoContributing Cover User
From how it reads, it sounds as though it'll be as simple as turning the toggle to off for the first invoice (when we have access to it) and our preference will then be saved for the subsequent invoices.
Providing you don't turn it on (which I'm assuming those of us on this thread never will) then you shouldn't have to touch it again.
- LFW0231 days agoTrusted Partner
I certainly hope the "testing" is done far quicker than than the issue even being addressed
What is the trimeline for the feature being available please Genreve
- AmandaCL28 days agoMYOB Moderator
Hey LFW02
While we are trialling this feature, if you would like the ability to remove BPAY as a payment option, please raise a support ticket via My Account.
Once we receive your ticket, we can provide you with the ability to deselect BPAY.
Cheers, Amanda.
- Jobin28 days agoUser
So the trial has been going for at least 2 months, is there any update to when this will be rolled out.
Bpay payments are killing us, So frustrating.
- AmandaCL28 days agoMYOB Moderator
Hey Jobin
While we are trialling this feature, if you would like the ability to remove BPAY as a payment option, please raise a support ticket via My Account.
Once we receive your ticket, we can provide you with the ability to deselect BPAY.
Cheers, Amanda.