203 Comments
- Kellie_CablenetContributing Cover User
Here's a novel idea - MYOB, you need to take heed of this extremely important matter. For over two years, we have been telling you that Superannuation Payments are incorrectly showing as "Pending Authorisation" when in fact they have been reversed or needed to be deleted, yet you have only taken the idea as under consideration.
This is a SECURITY ISSUE. Someone can quite easily make an incorrect payment in this way, This leads to incorrect payments being made and an extremely messy ledger and bank account statement. If I go on leave, what's stopping my offsider from authorising a superannuation payment that appears in the Manage Payments window that I need to delete but cannotThe other issue regarding these payments is the date that is recorded when made. As soon as I authorise the payment (sending it to the Manage Payments window but not paid as yet), this is recorded on the Bank Register on the date I actually entered the payment, not the date it is paid. A terrible accounting issue because when a payment is authorised at the end of the month, it is recorded there even though it may be actually paid in the following month. This issue has gone on for far too long - what is MYOB doing about it and if it is still "under consideration", why? Why aren't you listening to what your customer base require from your software?
See these threads (the second one is the current one as the first one has been closed): http://community.myob.com/t5/Staffing-and-payroll/PaySuper-deleting-payments-to-be-authorised/m-p/321233
Please fix this URGENTLY MYOB
- financecaCover User
MYOB please fix this ASAP.
- SNPPLContributing Cover User
Requires an URGENT fix, over two years is completely UNACCEPTABLE!
- Suzi_ByromContributing Cover User
Yep I can't agree more, I find it very disappointing that it seems to take MYOB so long to action any issues. Really is just not good enough.
2 years for this issue and about the same time frame with regards to another issue Re: Credit Card Surcharge where developers are 'currently considering the option of credit card surcharge' ... again another no brainer. As if business isn't hard enough anyway in the current climate that they wouldn't want to recover costs where possible. Please, if you haven't voted on that one then head over and do so.
I'm fairly new to the MYOB Community but I dread to think how long it will be before these and many other 'Under Consideration' Ideas (812 of them in total currently by the way) let alone the 952 'New Ideas' (good luck to those). I'm not a programmer but surely some should be reletively easy to fix especially the ones that pose security issues?
- Liam_MFormer StaffStatus changed:NewtoOpen
Thanks for your excellent suggestion scfsh We are definitely seeking feedback on how we can make the manage payments screen easier to use. Anyone with feedback on how they would like to be able to filter, remove or hide transactions on the manage payments screen, please leave your comments here.
- Kate12345Contributing Cover User
it would be good to be able to remove unprocessed payments (which may be there due to error) so that they are not accidently "processed" at a later date. Even if it came up with "deleted" next to it instead of awaiting approval
- Rebecca23Trusted Cover User
I agree at least be able to change the status to say deleted or to say reversal complete or similar. This is important for users to not accidently authorise a reversed payment. Thanks.
- Leah11383Experienced Cover User
Great suggestion!!! I have this problem currently also!
- scfshExperienced Cover User
under manage payments, it would be a lot easier if you could show which ones have been reversed (as you can't authorise them once they have been reversed anyway)
- UCAExperienced Cover User
This is not simply an inconveniece. It is a security issue. There is nothing to stop another user logging on and seeing the item sitting there awaiting authorisation, and thinking it has been forgotten, so going ahead and authorising it. AT THE VERY LEAST it needs to show a notation that it has been reversed. Best case, it should be removed from the window altogether. This issue needs to be considered as a high priority, not just a "we'll fix it when we get around to it".
In fact, I had one that I inadvertently reversed twice as it was still sitting in the window and I thought the reversal had not gone through. Guess what, now I can't get rid of the reversal as there is no option to either reverse or delete the extra reversal transaction!!!
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