203 Comments
- InventureCover User
It would be great to hide or delete reversed super payment, but at the very least the status should change to either 'VOID' or 'Reversed' to show that the payment has been infact reversed and also to avoid confusion when processing final authorisations. Will this feature ever be updated??
- QueenieContributing Cover User
please deautomatically delete the data in manage payemnts, when superannuattion is reversed, due to a cancelled file.
- CPK2013Cover User
Please implement the option to delete pay super transactions that are sitting in the manage payments pay super window that have not yet been authorised.
I have one that is stuck there pending authorisation, i do not want this payment to go through and need to delete it.
- KellyBergerExperienced Partner
It is entirely frustrating to have a pending authorisation sitting in the manage payment screen after reversing it. My poor heavily preganant client with baby brain will now have to remember not to authorise the wrong one. This needs to be fixed ASAP and is an unacceptable item to be unaddressed for so long!!!
- IanChaitUltimate Partner
This is a grave oversite, and needs to be implemented as a priority. Astounding that this recommendation goes back to 2014 and in 2017 this still hasn't been included
- MyreeannExperienced Partner
We really need the ability to remove deleted / reversed Superannation payments to ensure there is less confusion when clients are approving their Super payments. We have the Aufit function so we can see thast there was a deleted transaction, that should be sufficient.
- CloudMindAccUltimate Partner
I have probably commented on this thread before having just fixed another returned payment I would like to voice how ridiculous cumbersome it is to fix a rejected payment. The average user does not comprehend easily how to go about fixing the returned payment.
I urge MYOB to fix this in a hurry again there is a tone of posts and 160 votes. Surely we should have the ability to tick and reverse one payment so it comes back up in the Pay Super screen to be re-authorised. Having to fix the entire batch is ridicoulus.
I am a big fan of MYOB Pay super and of the MYOB product however the development team needs to start fixing some of these common sore points for the users on this idea page. Issues like this one discourage users from using these great features as they get frustrated not knowing how to resolve them easily and stop using these great features.
- Suzi_ByromContributing Cover User
It's a shame that we can't give kudos to some of the comments but I'm with you IanChait & CloudMindAcc it is completely rediculous that this has not been resolved. Quite frankly I am feeling like all our comments and recommendations on this forum are just a waist of our time given how long it seems to take for anything to progress.
- WendyEExperienced Cover User
If it can not be deleted from the list, if should at least show a status of "cancelled" or "reversed"
- konmanosTrusted User
It seems to me a waste of time, and not even a response from MYOB. The fault in the s/ware, which can be a cause for financial loss, should be reviewed and implemented as a going concern to their software. It is a security wekaness in their software, and should not be seen as a nice to have. It is a serious weakness in the software and one that needs to be resolved as soon as possible. It seems to me that MYOB are ignoring the ongoing issue, and more interested in putting together commercials to show how good and innovative their s/ware is - for more customers to be ignored. C'mon MYOB - this does not work and is causing many issues in your customer base!! Look after them, and you will be looked after. Ignore them and they will ignore you. Golden rule - Do unto them what you wish for them to do unto you.
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