Duplicate transactions

Hi Chaimyob, 

Thanks for posting your concern in the forum. 

I'm sorry to hear about the duplicate transactions in your reconciliation screen. The reconcile accounts screen shows ledger recorded transactions. You could delete these transactions as pleased, as long as they are not within a lock period. If you are unsure when and who recorded these transactions, I recommend checking the Journal Security Audit report, this would show when and who created these ledger transactions. 

You can read through this article, Business Reports. To know more about the Journal Security Audit report and other reports available. 

Thanks,
Genreve

Thank you Genreve

I have gone through the transactions and cross referenced them with my bank statement. Why would there be entries on day in the reconciation section date that are not in my bank statements on that date? Where have they come from? These then are not duplicate and have been carried over from somewhere else. How do I get rid of these. I am concerned if I delete those ones they may be linked to a previous entry?

Thanks in advance

Leesa

Hi Chaimyob, 

Thanks for responding. 

You can check who recorded and when the transactions are recorded by using the Journal Security Audit report. The only option to remove them from the reconcile accounts screen is to delete them. Unfortunately, I can't advise if you can delete these transactions as I don't have insight into how these transactions are connected to your business. 

I recommend seeking help from a financial advisor regarding this. 

Feel free to let us know if you require any other assistance.

Thanks,

Genreve