Where the customer does not want to proceed with the quote, then being able to convert the quote into a customer return mainly for auto population and to improve the work flow.
"Convert Quote i...
Status changed:
New
to Archived
Thank you for the idea. Unfortunately, this request has had no support from the community since it was submitted, so we are moving this idea to the Archived status. For more information on Idea Statuses, please read this article: Changes to our Idea Exchange pages