We love the way you’ve been using our Idea Exchange boards to suggest, discuss and vote on what you’d like to see in MYOB products. Recently, we’ve taken a close look at this space, and found a few things we can improve and ways to make things clearer for you.
New status names
The biggest change we’re making is an update to the idea statuses. This will make it clearer where each idea sits in the workflow. Here’s what the new statuses mean:
New - Default status when a new idea is submitted
Open – We’ve reviewed the idea, it meets our submission criteria* and it’s open to the community for feedback and votes. This status replaces ‘Under Consideration’
Coming soon – We are actively working on the idea. This is a combined status replacing ‘Planned’ and ‘In Development’.
Done – The feature has been added to the program, replacing ‘Implemented’.
Not Now – We hope to deliver this in the future, but it won't make it into the product in the next 12 months.
Not Likely - This idea doesn't fit with where the product is headed and is not being considered for development. This replaces ‘Maybe Later’.
Archived – Where an idea has had little or no support from the community. This is a new status.
*Submission criteria – The idea is not a duplicate, it’s not an issue or bug in the product, is not already in the product and is for the relevant product (AccountRight/MYOB Essentials)
As a part of this process, some status names – Needs Clarification, Already in Product and Duplicate – will be removed and ideas with these statuses will be moved to our main community boards or merged with existing ideas.
As much as we’d like to add every good suggestion to our software, we’re simply unable to, because there are just so many!
So, how do we decide? Before committing to develop an idea, we consider how much demand there is for the feature, how complex it is and what resources we need, and any negative impact it might have. We also listen to client and partner feedback and take into account any commercial implications for us.
At MYOB we follow an agile development process when building our software. This means that we constantly adapt to meet changing needs and requests, as we work towards a world class solution. Sometimes this means that enhancements we’d planned to work on may be pushed down the list of priorities.
By voting on ideas, you’re helping our developers to measure demand for a feature. But the number of votes isn’t the only factor we consider when prioritising suggestions, and the number of votes on an idea doesn’t necessarily push the idea up our priority list.
Got an idea? Please check to see if your idea has already been submitted. If so, please vote to show your support, rather than create a new one.
Got multiple ideas? Please post them as separate ideas.
We’ll update the idea status when we have something new to add. To avoid repeating ourselves, we only post updates if there’s something new to share.
You will start seeing changes in the next few weeks. We hope it clears up the feature suggestion process. Do let us know if you have any questions around any of this.
Regards, Suja Pillai Social Support and Community Manager MYOB Australia Pty Ltd