- HartfieldCover User
If MYOB is so slow in resolving issues, perhaps it's time to migrate to more advanced accounting software like Xero??
- CheshCover User
I just read CloverQ \'s response to this topic and find it very concieted.. It maybe a designed as a basic product but there should be some common sense applied. I have a client that gives me mulitple jobs at different address's . I send their monthly statement to them and they dont have the job address next to the invoice, so then i have to reissue the invoices as there are mutlipe Property Managers issuing work orders. It is a basic "Essential" part of a statement and definetely should be enabled. Im not worried about LOGo's bank details etc , sure in that context if Account right is the package that will enable you to pretty up your statements Ill accept your reply as fair, but a statement that only gives a list of invoice numbers to a client that always has a mulitple of jobs outstanding is serious waste of time you may as well not have a statement feature...
- Steven_MFormer Staff
Hi Chesh
Thank for your feedback in regards to this particular idea and MYOB Essentials. I have shared your feedback with the team.
In terms of this particular idea we don't have any exact timeframe for when this idea will be marked as in development and added to the program. However I personally can certainly see the benefit that it will give to clients and their customers. Hi - Is there any recent update(s) on customising statements or is it still in the 'voting stage'? I would assume that at this stage, your development team would be closer to a decision? I understand that AccountRight offers more advance features, but a statement should have the company's trading name/logo as header at the very least.
- LadyBugITCover User
How long will this take, its been four years! The statements are totally unprofessional and with your recent price increase it does make me wonder if we should all be moving back to Xero!
- CarolynW_NZCover User
I also find the lack of ability to customise statements ridiculous.
This should definitely be moved up the development priority list!!!!!
- SDAYCover User
It is disapointting in 4 years of feedback this still has not happened. Standard features such as the ability to include PO numbers, banking details etc really are not too mch to ask. Common this is not a flimsy wish list but business critical request.
- MrBlob197Experienced Cover User
I have to say - as a new user that has moved over from Reckon Accounts plus desktop - to Essentials, some of the limitations of MYOB in comparison leave a LOT to be disired.
The inablilty is select a date range for statements, and a statement date at a bare minimum seems amature at best. The fact users have been requesting this for over 4 years with the promise of - but no improvement to the situation it that time leaves a huge rift in my confidence in MYOB as a whole.As a small business, it's difficult enpough to get paid as it is, without being able to prompt customers with banking details and payment methods on my statement, never mind fancy things like detachable remitance advice slips. All of which seem to be basic minimum requirements.
I find it ironic that I can customize this post 1000% more than my businesses statement, and this makes me look amaturish at best to my customers.
I wonder if anybody in the design or decision making departments have any experience whatsoever in running a small business at all ?
This with several other limitations have me seriously contemplating reverting back to my previous software and leaving Essentials to it's seemingly short sighted Beta version self.
Like many others I am finding Essentials very limited in terms of customer statements. From this I find it very frustrating, that the answer to the question "Can I customise customer statements?" leads me to this forum where I can vote for it to happen.
What I find when I get here, are discussions dating back to 2012 from MYOB customers saying why isn't it available? Nearly 5 years and no progress, yet similar (if not identical) functionality is available in the Invoice function.
When does "Planned" actually become reality? I don't think I have ever come across such a basic statement, that is of little value/use to the business, and it certainly doesn't help the bank balance when customers have to search for bank account details...they too have more important things to do, than try and resolve our problem.
Not good enough MYOB!
- gchenCover User
I moved over to MYOB essentials as I thought it had customer support, but when I come across an issue raised from 2012 and is still unresolved it makes me rethink whether or not it is the right decision to move over my accounts here.
MYOB essentials we really do need the customer statements to have customizability. My business works mainly on credit sales, therefore most of my customers do not pay until the end of the month. That is where it is important that the customer statements are up to standards. So please, I hope you are beginning to implement changes or I will have to move back to my previous accounting software.
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