When we send an invocie to a customer, allow a link to provide a simple rating of the service we provided them.
We can then use this metric on our own website to validate good service.
Example:
Thank you for choosing the services of XXXXX. Please rate your over all experience out of 5:
5=Excellent
4=Good
3=Average
2=Needs Improvement
1= Terrible
Hi there Luke77,
Thanks for the suggestion!
Just a quick thought - have you considered creating a customer satisfaction survey* and then including a link to this in the e-mails you send out to your clients? MYOB Essentials does allow you to customise the e-mails you send to do this. Open your MYOB Essentials file > click on your business name on the upper righthand corner > Invoice and quote settings > Default email text > click on the dropdown option next to Default Invoice Email > include the link in the Message field > Save. This would then automatically include a link to this survey in every invoice you send out from here onwards.
*There are many websites that offer the ability to create surveys for free (e.g. www.surveymonkey.com)
Cheers,
Tallie
MYOB Social Support
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