When we send an invocie to a customer, allow a link to provide a simple rating of the service we provided them.
We can then use this metric on our own website to validate good service.
Example:
Thank you for choosing the services of XXXXX. Please rate your over all experience out of 5:
5=Excellent
4=Good
3=Average
2=Needs Improvement
1= Terrible
It would be great customer service if MYOB Pty Ltd could respond to every single query due to MYOB software issues, within an hour, two at the most. Just a communication listing any actions from MYOB's end would be professional and ethical e.g here's a solution/we're working on it/it will be solved in the next 24 hours etc. It's not good enough to expect the MYOB community 'out there' provide 'free' ideas solutions when the software should have been thoroughly tested prior to updates going out. I get the feeling that MYOB is looking for a wide, 'free' trial in the real world first before any bugs are corrected. Legally how does this impinge on either party in relation to loss of business and cash flow? Where are the phone contact details for a person to person communication?
Luke77 wrote:When we send an invocie to a customer, allow a link to provide a simple rating of the service we provided them.
We can then use this metric on our own website to validate good service.
Example:
Thank you for choosing the services of XXXXX. Please rate your over all experience out of 5:
5=Excellent
4=Good
3=Average
2=Needs Improvement
1= Terrible
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