Customer‑Specific Shipping Protocol Reminder When Generating Courier Labels

Idea / Feature Request: We would like the ability to set customer‑specific protocols within MYOB that trigger a reminder or pop‑up when finalising a sale.

For our business, this is essential for delivery requirements. For example, we have a rural customer who must not have “Signature Required” selected. If this is accidentally ticked, the courier will not leave the parcel, and it is taken back to the depot — causing inconvenience and frustration for the customer.

While this is a delivery‑specific need for us, the feature would be valuable for any business that must follow client‑specific protocols, such as special handling instructions, payment conditions, compliance notes, or other operational requirements that must not be overlooked.

A pop‑up alert tied to the customer profile would ensure these important rules are followed every time, reduce errors, and improve both workflow and customer experience.

Benefit:

• Ensures adherence to customer‑specific requirements
• Reduces mistakes during order processing
• Supports rural and high‑needs customers
• Saves time for both the business and the customer
• Improves consistency and service quality