I'd appreciate the thoughts of others on an 'update' email I received today (28.10.25), which I have sent a formal complaint to MYOB about. The email states, in part: “…updates we're making to s...
Status changed:
New
to Closed
Hey KP05
Thanks so much for reaching out. We appreciate you taking the time to share feedback on logging into your account to view your bill from February next year. I wanted to provide you with more context on the reason for this move.
MYOB is committed to putting in place measures that protect your personal and financial data. Placing sensitive data behind a secure login helps ensure only authorised users can access this information. This process also allows us to provide accurate, up-to-date billing details and account history all in one place. You will have the opportunity to download your bill in two formats – PDF and CSV – giving you flexibility around the way you receive the information.
We are dedicated to prioritising your privacy and data security, while providing you with data in the format most beneficial to your business
Why not send the invoice directly to our In-Tray to facilitate the matching process? This achieves your outcome of securing the data and the business owners need for automation and simplification?
Thanks for your comment, Amanda, but it does not change the fact that it will now take us THIRTY-FIVE times longer to process every invoice.
We should have the option to request it to continue to be emailed, as with the hundred other invoices that are emailed to us weekly and monthly.Most suppliers (99% ?) EMAIL their invoices to clients. Users of MYOB also EMAIL invoices direct to clients (who receive it via EMAIL - not by logging in to some server). i.e. MYOB USERS do NOT require their clients to log in to get an invoice.
I agree with KP05 that this change makes more work for us. And in some way lessens MYOB's work.
Your reasoning on security is faulty. No-one else makes clients log in to get an invoice - the invoices are EMAILED to clients.
Maybe MYOB should get some AI program to EMAIL the invoices to us, instead of making us retrieve them. It wastes so much time.
After sorting through the Corporate double talk about security, if MYOB is so concerned to make sure our processes are secure (our problem not yours) why not just send the PDF directly to our nominated InTray?
AlanT
P.S. I see that the status is Closed. I therefore assume that MYOB will just ignore the wishes of their users. Again.
