JRFisher's avatar
JRFisher
Experienced Cover User
6 days ago
Status:
Closed

Downgrade from AccountRight

Howdy MYOBers,

Despite MYOB offering new customers a 50% discount, our price goes up again in March, so just wondering if anyone has tried to downgrade from AccountRight to Business Pro?

As best I can tell so far we can only use the browser, we need to pay per employee (additional), we also need to pay additional to use inventory, but using the comparison tool MYOB supply it doesn't mention things like you can't set payment terms for suppliers, are there any other functions MYOB aren't telling me/us? Any other concerns?

Also I'm trying the browser version side by side, there appears to be an issue with my current recurring sales inventory saying "There are no inventory details for this item" and there does not seem to be a way to fix this (I've been waiting 24 hours to hear back from MYOB). Any ideas?

Thanks in advance,

Jason

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    6 days ago

    Hi JRFisher. 

     

    Some minor differences between MYOB Business and AccountRight desktops might not be covered in the available resources. The best way to determine if the software fits your needs is by using it for a while.

     

    Regarding the error message, I suggest checking the item details to ensure there are no issues with the item itself. If the error message persists, it would be best to contact the support team for further troubleshooting. You can create a support ticket from the MyAccount window or use live chat through MOCA.

     

    Thanks,

    Genreve

     

    • JRFisher's avatar
      JRFisher
      Experienced Cover User
      6 days ago

      Thanks Genreve,

      Regarding the differences, that’s what I’m doing currently, I just hoped someone in this forum had more experience than me or MYOB and could give the differences. Sort of misleading MYOB not pointing out the differences, but I guess we can find these differences for MYOB. 
      Similar to above, I've reached out to MYOB for help, the person I spoke to yesterday said they’d get back to me, but that was over 24 hours ago. It is with every single item in recurring sales, I just (again) hoped someone with more experience than me and MYOB might have come across this before.

      Sounds like I’m on the right track, find out the differences because MYOB don’t know, report the issue to MYOB and priority support means I should hear back one day. 
      Jason