I regularly issue $0 invoices when I give freebies to customers in order to make sure inventory numbers are updated.
But when I produce a customer sales report, none of the invoices with $0 value are listed.
This is a real problem when I want to identify all transactions with a customer, including freebies.
Please fix it.
Hey peterga
Thanks for your idea! We'll be sharing this one with our product teams and have updated the status to open for other members of our community to vote and add weight to your idea.
This is being updated due to low engagement (comments & votes) from the community in the last 6 months. Please be advised that the idea has still been added to our developer backlog, but it will have less traction getting prioritised without more votes. A further review will happen in another 6 months where we will either close or re-open this idea based on the number of votes accumulated in that time.
That's very unfortunate because it makes it very difficult to reconcile stock quantities.
The item sales report should include all items sold, even if sold for $0.
They have an invoice, an invoice number, and they appear in invoice reports.
But they do not appear in item sales report.
I think this is a bug, not an improvement.
What do you suggest I do?
You are correct, this should be treated as a bug. A $0 invoice is still a valid transaction and already affects inventory, so excluding it from item sales reports causes reconciliation issues.
For now, the best workaround is to raise this directly with MYOB Support as a reporting defect and reference that these invoices appear in invoice reports but not item sales reports. That gives it a better chance of being fixed than leaving it only in the Ideas Exchange.
We've opened this one again due to increasing interest! If this is still something you'd like to see included in future updates, make sure to click to vote!
