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Justin-Ryan's avatar
Justin-Ryan
Contributing Cover User
5 years ago
Solved

Can't retrieve recent BAS statement from ATO

Hi there,

 

I kept getting this message when I tried to lodge the BAS online.

"We can’t retrieve your activity statements from the ATO."

Sometimes it goes away after waiting for a day or two.

Is there anyway to solve it now because we have limited time to report this month?

 

Cheers,

  • Theresa_D's avatar
    Theresa_D
    5 years ago

    Hi Justin-Ryan 

     

    Thanks for your post. Can you try closing out and reopening? Has it appeared yet? Sometimes there is a delay in communication between the MYOB and ATO system but it usually sorts itself out. 

     

    Let me know how it's going and I'll further assist. If your issue has resolved please mark 'Accept as Solution' to help other users find this post. 

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  • Theresa_D's avatar
    Theresa_D
    Former Staff
    5 years ago

    Hi Justin-Ryan 

     

    Thanks for your post. Can you try closing out and reopening? Has it appeared yet? Sometimes there is a delay in communication between the MYOB and ATO system but it usually sorts itself out. 

     

    Let me know how it's going and I'll further assist. If your issue has resolved please mark 'Accept as Solution' to help other users find this post.