Lodging BAS IAS Online not working

[Clair1]

I upgraded to 2020.3 and still habe the same problem...BAS's are due Monday!!

[Clair1]

I have downloaded the my.myob version 2020.3 and this has NOT solved the problem

[MelG1]

Hi,

I have been trying to lodge my BAS for a week with no luck, today I have to lodge it.  I have no prompt to upgrade as per every other upgrade I am on AccountRight.

I looked at the option on the front menu to upgrade a company file, but our IT guys are away and with the complex server system I do not know where it is stored, is there a workaround?  Normally I just get a prompt of a upgrade and it is simple.

Any help would be appreciated, very disappointing about the communication with this issue.

Cheers,

Melissa.

[MelG1]

Ok I have managed to download the latest version and upgrade the company file.

STILL NOT WORKING....

Any help would be appreciated.

Thanks

Melissa.

[MelG1]

I am in the same boat.....

[CP60]

I have done the update and now get 'We can’t get in touch with the ATO right now, so we can’t open this activity statement. Please try again later.' 

[CP60]

Hey everyone I can now get in so maybe try again.

[MelG1]

So mine is now working, after the update and updating the company file. You need to shut the computer down and re-log on - I also checked my security settings with the firewall.

Once rebooted it worked, you need to ensure that your browser allows add-ons as I noted when my BAS finally loaded it said MYOB addon connector in use.

Good luck - I spent over an hour on the phone with them - they were very good and remoted into my computer.

[Komal_S]

Hi @MelG1 , @CP60 

We're glad that it has finally worked for you and apologise for the inconvenience caused.

@Clair1  Can you please send us your serial number by a Private Message so we can investigate the issue further for you.

[Jenny-Penny]

Hi Komal,

I just upgraded 4 of my clients, all done on the same computer (mine) it worked for 3 but one is still

getting the error. I've rebooted computer etc..

Will send you private message with the serial number of the one still having problems and hopefully you can fix it.

Thanks

Jenny