Bank Feed status gone back to Awaiting Application

[Woodsy4]

After waiting over a month for a bank feed application to be processed, our bank feed finally came through yesterday.  This morning however, it's not and after going into Manage Bank Accounts, the status has gone back to Awaiting Application.  Hoping this is a glitch, but we need it fixed as I am handing over the bookkeeping to someone else very soon.

Edit:  Just checked again and it said Active, but it changed back to Awaiting right before my eyes.

[Earl_HD]

Hi @Woodsy4,

Thank you for your post. To assist you further, I have sent you a private message requesting additional information that will aid us in resolving this issue. Please check your inbox.

Looking forward to your response.
Regards,
Earl