Customer's double pay & bank reconciliation

[Lily_SFP]

Hi

We received double payments for one invoice and have created a credit notes for the 2nd pay, after allocating the 1st payment to the invoice.

After the creation of the credit note, I tried Bank Reconciation but the Bank received report for the day doesn't match the total deposit per Bank statement. 

Please advise how do I reconcile the 2nd payment as it doesn not have a correspondence of myob record to match the bank transaction with. 

Kind regards,

Phuong Lily 

Kind regards 

[Earl_HD]

Hi @Lily_SFP,

Thanks for your detailed post. Typically, if a customer has paid an invoice twice, the first payment should be recorded normally. Then, you can apply the second payment to a closed invoice to generate a customer return (credit). For detailed instructions, please refer to this help page: Customer overpayments

Feel free to post again. we're happy to help!!

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Regards,
Earl