Online grouped payments not matched to relevent invoices

[BexR]

I know the amount has an added fee but how do I reconcile the transaction? 

Do I just allocate to the appropriate income account?

[Genreve_S]

Hi @BexR, 

Thank you for your post, and I apologize for the delayed response.

In my understanding, online invoice payments create two transactions for each payment. One for invoice payment and another one for the surcharge. Those two transactions are then supposed to match the bank feed transaction. 

I recommend checking if the transactions relating to the payment can be found in the Find Transactions window.  If you are still having trouble matching these payments, don't hesitate to send us screenshots of the find transactions window showing the transactions relating to the payment and the bank feed window.

Let us know if you require any further help with this.

Thanks,
Genreve 

[BexR]

I can easily see the transactions via reports but what do i do from there?

I cannot un tick via reconcile as that window will not load.

I have contacted support and its a known issue.

I have not herd back , phoned end of last week.

[Isaiah_C]

Hi @BexR,

Thank you for the post, and I'm sorry for the late response. Are you still getting an error when you're trying to load the Reconcile Accounts window? For better assistance, you can also reach out to our virtual assistant MOCA so they can connect you to a live chat agent by going to MYOB Support - MYOB Support. 

Kind regards,

Sai

[BexR]

Hi

Yes still having problems.