Back up in Progress - Can't open company file

[KirstenD2]

Hello!

I have tried to open MYOB this morning however it is coming up with a window saying 'Backup in progress - This company file is currently backing up. You can sign on once the backup is complete.'

Last night there was a connection error when backing up, but it appears to connect and finish backing up as I got a back up complete message. However upon investigation this morning there is no back up file saved.

Can you please tell me how to fix this!

[Hannah_V]

Hi, @KirstenD2. Thank you for your post. We're glad to see you here in the Community Forum.

To assist you promptly, can you please confirm the following information through a private message:

1. Serial number
2. Company File Number / Name
3. Email Address and Full name.
 

Once we have this information, we'll be better equipped to help you resolve the activation issue for your company file. 
Thank you for your cooperation.

Cheers,

Hannah