Cannot NEW user link

[WhiskST]

I have contacted phone support who ensured me that user access was avaiable to send a user invite link.

We have all signed out and logged back in, made the contact active and still option to send link.

PLEASE HELP

See screen shot of the user who cannot access our company file

[Princess_R]

Hi @WhiskST,

I hope you're doing well. I wanted to let you know that I've sent you a private message regarding the issue you posted. Please check your Community forum inbox for more details. If you have any questions or need further assistance, feel free to reply to the private message.

Cheers,

Princess

[Princess_R]

Hi @WhiskST,

I hope you're doing great! I wanted to let you know that I'll be closing this thread since I haven't received any updates or responses from your end. If you have any concerns in the future, please feel free to come back to our Community forum.

Cheers,

Princess