Hello Lani ( LaniOUP )
You may need to check the audit report to see the history of the transaction in the Journal Security Audit Report to see if anything had been changed. Hope that works in bringing up some answers for you.
Hello Lani ( LaniOUP )
Thank you for bringing your enquiry to the forums.
Are you able to provide a bit more information on any patterns or certain situations where you have noticed this please? You mention that PDFs show the correct statuses, and would be keen to know if this is the case for all PDFs, or if there are certain invoices or all invoices where you are seeing this.
Any additional clarification would be greatly appreciated to help try and figure out what is happening.
Thanks Andrew,
I first really noticed it when I went into to do June BAS and the gst was really out from the March BAS. When I compared my printed out GST report from March, there were invoices on there that contained GST, but when I re-ran the March GST report again in June (because the figures weren't making sense), the report for the same period had about 4 invoices no longer showing GST.
Most recently we sent some invoices and when I went to match them in the bank feed, they no longer matched becauset the invoices in MYOB no longer had GST against them (even though the original invoice and pdf that we sent them had).
So it seems like some invoices are intermittently having their GST removed after they've been saved.
Lani
Hello Lani ( LaniOUP )
Thank you for that additional information, much appreciated.
I was looking around the forums for any clues on what could be causing this and wanted to see if the situation in this post is applicable at all for you or point you to areas that you might be able to investigate? SOLVED: GST Disappearing.
It is odd that the feed amounts are not the same. I may need to consult with some of my colleagues as to what this may indicate.
Thanks Andrew
I checked the previous forums. We don't convert from orders or quotes. We simply create an invoice from scratch.
The issue seems to be very intermittant and hard to find a pattern to, so I'll keep an eye out for when it happens again.
We dont do a high volume of invoicing, so we're not noticing it very often. We maybe only do 10 invoices a month maximum.
Thanks
Lani
