Forum Discussion

Jasmine_Zoom's avatar
Jasmine_Zoom
Contributing Cover User
5 years ago
Solved

Reconciliation Report not showing account number

Since upgrading five files from green to purple, my client has noticed that when she produces her bank reconciliaton report, before actually hitting reconcile and everything disappears, the account n...
account number
reconciliation
showing
  • Theresa_D's avatar
    Theresa_D
    5 years ago

    Hi Jasmine_Zoom 

     

    I've done some additional digging and this happens to be a bug in the current system.  We are currently investigating this and looking for a resolution.  If you would like to subscribe to AccountRight 2019.2: Things you should know, an update will be placed there when this is resolved. 

     

    Apologies for the inconvenience.  If this answers your inquiry please mark 'Accept as Solution' to help other users find this information easier. 

Theresa_D's avatar
Theresa_D
Former Staff

Hi Jasmine_Zoom 

 

Thanks for your post. I hope you're finding plenty of useful tips, advice and support on the community forum. 

 

Do you mean you moved from the classic version of AR to AccountRight Live? Have you tried clearing your AccountRight cache? 

 

Let me know how it's going and I'll further assist. If your inquiry resolves please mark 'Accept as Solution' to help other users find this information easier.  

Jasmine_Zoom's avatar
Jasmine_Zoom
Contributing Cover User
5 years ago

Hi Theresa,

 

I have now checked some of my other MYOB clients and it is the same for all of them, and I'm working from a different computer. 

 

I think this is a glitch that might affect everyone?

  • Theresa_D's avatar
    Theresa_D
    Former Staff
    5 years ago

    Hi Jasmine_Zoom 

     

    I've done some additional digging and this happens to be a bug in the current system.  We are currently investigating this and looking for a resolution.  If you would like to subscribe to AccountRight 2019.2: Things you should know, an update will be placed there when this is resolved. 

     

    Apologies for the inconvenience.  If this answers your inquiry please mark 'Accept as Solution' to help other users find this information easier. 

    • Jasmine_Zoom's avatar
      Jasmine_Zoom
      Contributing Cover User
      5 years ago

      Thanks Theresa,

       

      Glad to know it's been flagged. I've done as you suggested and subscribed to the feed.