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MYOB PayBy
Since the update of MYOB Online Invoice fees being applied to sales invoices on the go - our Bank feeds are not matching up with our MYOB PayBY sales invoices. Also- when I open the customer's sales invoice- the invoice still is "open". Even though when I "view all activity" it clearly shows that the customer has paid. I've done a quick search - I've made sure that our account settings are "Auto-approve bank transactions matched to MYOB transactions" and we have allocated a Ledger account for the online fees. I've run out of troubleshooting to try- could someone please advise how to get this automatically matching again to maintain efficiency?4Views0likes1CommentEmployee Card Error
Good morning I am about to do the payroll and with two employee cards, I am getting this error: Can someone please help ASAP?? MYOB.Huxley.API.HuxleyApplicationException: (DataNotUniqueError): More than one EmployeePayrollDetails exists for employeeId = 277 Kind regards Chimaine1View0likes0CommentsPayslips not emailing and info missing
AccountRight Plus 2024.3.1.6 We have had this issue for awhile now ; Each week we do the payroll and select all the payslips to be emailed, usually around 50-55, and sometimes we only get 35 to actually send. We have tried from different computers and different logins. We have tried different methods of accessing them to send. But to no avail. The other issue is that some of the emails that actually do make it out, both payslips and invoices, are missing large chunks of information. It's like the "template" is in the pdf but the information is missing. We have had our IT people take a look and they are saying that the missing emails are not even making it to the email server. They have also asked for our SPF & DKIM details, are these the same for all MYOB users or unique to us? Thanks Belinda7Views0likes1CommentDeath of Employee
Unfortunatly, one of our employees died suddenly. He is owed a sizable amount of Annual Leave and LSL. I believe I cannot pay this out until after probate on his estate, is this correct? Also, are the payments made to his estate tax free? And also, I cannot terminate his employment without wiping all of his entitlements?? Any help on this would be most appreciated.7Views0likes1Comment