Currently when a customer makes a payment it is entered into Myob via Receive Payments and it is allocated to an invoice.
If a payment is made and you do not know what invoice it is to be allocated to or there are no open invoices Myob suggests allocating it to a closed invoice which automatically creates a credit on the account. However, the problem with allocating the payment to a closed invoice is that when an aged arrears report is run the credit shows up against the closed invoice.
Wouldn't it be better for the credit to sit on the account but not to be allocated to any open or closed invoice? So, in the receive payments screen there could be a flag, or similar, to allocate payment to the account but not to a particular invoice.
"Receive Payment from Customer Without Allocating to an Invoice"