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An unrecognised error occurred - FormTemplateSettings_BusinessDetailsOptionNotExists
I am trying to change my invoice template. The image size and all details are definitely correct. This error keeps coming up whenever I try to save the changes I've tried clearing the cache without any success. Hope you can helpSolved289Views0likes10CommentsRecording Sales of inventory stock to various online customers
What is the best way to record online sales? We have previously had inventory stock that we have sold only to regular customers with accounts and a Customer Card in MYOB. We have now included an online store, also an eBay store. Therefore we have various customers now and we need to work out what will be the best way to record sales of our stock in MYOB. It doesn't seem to make sense to create a CustomerCard in MYOB for every individual person purchasing from our web store and processing an invoice. What do you suggest is the best way to record the movement of our inventory and matching the payments in the Bank Feed?1View0likes0CommentsFixed Assets changes in depreciation
Hi All, We are importing Assets from an existing system into Advanced. The issue we have relates to tax book depreciation regulations that have changed over time. Originally an asset would be straight line at 2% so accumulated depreciation had been calculated on the old system. Then at some point, the tax depreciation rate changed to zero for a number of years and is now about to change back again. After importing the asset, the first calculation of tax book depreciation, the system assumes the depn is incorrect and recalculates it for the periods that it should have been zero. These are large cost assets so the calculation created very large discrepancies in the expected deprn value. The normal way to address this would be to suspend the asset, however this is awkward as suspending it stops any depreciation from being calculated for both tax and accounting books. If it could be suspended by book it would be a much better option. Straight line and useful life makes it difficult to calculate what the settings should be used to stop the system from calculating the depn for the 0% periods. I am suggesting we duplicate the assets by having a tax book asset and an accounting book asset to work around this. Has anyone else experienced this issue and if so how did you address it. Appeciate any feedback.0Views0likes0CommentsURGENT PROBLEM Error Code 242 when importing sale invoices
Hi, we are a licencee of a major hire car company with 5 locations and I import sales invoices every day from files sent to us from our parent company, yesterday for the first time ever I received an Error code 242 - More than 1 customer found, sale invoice not imported. This was just for the one customer, all the others were fine and it happened again today with that same customer. I have checked the customer cards, we only have this customer in our system once, no where else. It is our major customer so this is a big problem requiring me to manually create the invoices instead if the error cannot be resolved. We cannot sustain having to do this on a daily basis. We have checked with the parent company and apparently are the only ones this is happening to, no-one else has reported an issue. What could have changed? Is it something in our accounting software program or is it something happening at our different locations and how they input the invoices. I do believe I actually need MYOB support for this one.byw_bookkeeping6 minutes agoPlace AccountRight: Import/Export & IntegrationsAccountRight: Import/Export & Integrations62Views0likes6CommentsMYOB PayBy
Since the update of MYOB Online Invoice fees being applied to sales invoices on the go - our Bank feeds are not matching up with our MYOB PayBY sales invoices. Also- when I open the customer's sales invoice- the invoice still is "open". Even though when I "view all activity" it clearly shows that the customer has paid. I've done a quick search - I've made sure that our account settings are "Auto-approve bank transactions matched to MYOB transactions" and we have allocated a Ledger account for the online fees. I've run out of troubleshooting to try- could someone please advise how to get this automatically matching again to maintain efficiency?6Views0likes2Comments