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Hi there, total newbie here. I currently do invoicing for a family member's business and they have just transitioned to MYOB. As I do this remotely, I do not have access to the desktop application. I am also a Mac user. I assumed it would be straightforward for me to access their account via browser as MYOB states "manage your business on any device". I was provided with some instructions from the business but the information relates to the desktop version which seems very different to the browser. Eg. Select Sales tab Enter Sales New Sale Record Sales Register On the browser version, I've clicked on > Create > Sales > Invoice which I assumed is what I need to get into to start an invoice/sale. When I open that I get the message "This invoice is read only because the layout isn't supported in the browser. Switch to AccountRight desktop to edit this invoice.". Is it correct that I cannot use this function/create invoices while on the browser? If so, that's very odd for something that claims to "manage your business on any device". I just want to have access to create invoices for the business, nothing further. If I cannot use the browser, what is the recommendation / process for getting the desktop version on my computer. Thank you kindly.1View0likes0Commentsopening myob - states backup in progress
Hello I am unable to login to MYOB due to the error message 'Backup in progress This company file is currently backing up You can sign on once the backup is complete.' The backup appears to be frozen. Can you please reset our file to active to enable login. Thanks AlisonSolved231Views0likes2CommentsInventory: Items List - Add Customer Column
Is there a reason why we cannot customise lists and windows to add more columns. For instance in the Inventory Items list it would be helpful to have a customer or job number column. Alternatively being able to add colums from the custom list on the card detail tab from the Card List. "Add columns to list and windows"11KViews11likes15CommentsProblem with Balance Sheet Report since latest upgrade
I use MYOB for multiple companies with separate emails and logins. 2 x Companies transactions are not updating to the balance sheet and/or P&L reports In one, the 30 April reports are missing information. The Balance sheet isnot including the Accounts Payable and the P&L is not including the matching expense transation. This relates to unpaid supplier invoices (bills) entered last week prior to doing the BAS. In the other,The Balance sheet 30 Apr shows amounts that should not be there;(a) Accounts Payable ($137.77) and (b) GST Paid ($16.66). When you click into these amounts the balances are zero but the balance sheet incorrectly shows both of these as negative amounts. Any suggestions to fix these problems anyone?4Views0likes0CommentsPrepare Payroll has lost Bank feed
I'm trying to process a payroll urgently. Last payroll run a fortnight ago was fine. Since then, a change has been made to MYOB Business and menu items are on the left instead of at the top and now I have this problem. I go into Payroll/Prepare wage payments, and it tells me "Account details missing" I can't go further with payroll processing as the only option it gives me is to Download a bank file!! The message Account details missing must be incorrect as when I go to Banking/Bank transaction it is still showing bank transaction correctly (including the electronic payroll payments made from the bank yesterday which I am trying to process in payroll).17Views0likes2Comments