AXCELERATE AND MYOB ACCOUNTRIGHT

[Loobylou100]

Hi 

Is anyone using these two systems ? we have a problem when bringing in a refund related to using STRIPE. Its coming in and out again on our Eftpos Fcaility account.

Our credit notes are working fine- exporting from Axcelerate - but if somone wants an 'actual' refund its not working and coming in twice to the clearing account in MYOB. Can anyone help ? 

thanks Louise

[Isaiah_C]

Hi @Loobylou100,

Thank you for the post. I'm sorry to hear that you're experiencing this issue. You can contact Axcelerate support if you're having an issue by going to aXcelerate Support. 

If my response has answered your enquiry, please click "Accept as Solution" to assist other users in finding this information.

Kind regards,

Sai

[Loobylou100]

thanks Sai but they are NO HELP AT ALL !!!

I have had issues with it, since inception first week of December

As of 4 months later - I still have no fix from them - I can't do my EOFY (was due Dec 23) and I cannot reconcile 400 lines of bank entry nor do my monthly accounts.(oh and BAS due soon too)

[Earl_HD]

Hi @Loobylou100,

Thanks for your response. Upon replicating this issue, it seems that the problem stems from Axcelerate. If a transaction is appearing twice in a clearing account on MYOB but originates from a third party, it likely indicates a third-party issue. You can also submit a support request through their page. aXcelerate Support. 

Feel free to post again, we're happy to help!

Regards,
Earl