Pays not appearing in bank register

[Kerrynoble]

Since starting the new financial year, I have done 2 pay runs totalling 11 pays but only 3 are appearing in the bank register. The weekly ones are processed all at once so the dates etc are identical but one employee appears for both the pay dates, one employee for one date and the remainder are not showing at all in the register.

[Steven_M · Accepted solution]

Hi @Kerrynoble 

When you go to process a pay for an employee you have the payment method and the pay from account (top of the Pay Employee window). This particular payment method and consequently pay from account determines what account that transaction will appear in the Bank Register.

If you are finding a pay is not appearing in the Bank Register I would go back to the relevant employee's pay transaction in the Transaction Journal and review the payment method/pay from account. If that pay from account is not correctly i.e. it is going to a different account than what you would like it to go to, you would be looking at adjusting the payment method to gain the correct pay from amount.

If the transaction does have the correct pay from account then you would need to ensure that do you have the correct dates filers in the Bank Register. Note: it will use the payment date not the period date

Do let us know how you get on and if you require further assistance.