Thank you for visiting our Partner Zone. This area is an exclusive space for MYOB Partners. Find out how to Partner with MYOB.
a month ago
a month ago
When I do a payroll check for STP I keep getting and error for the super reporting catergory. STP For superannuation the ATO reporting catergory is already setup and I cannot change it because it is in grey. Is there a way to fix this
Solved! Go to Solution.
a month ago - last edited 4 weeks ago
a month ago - last edited 4 weeks ago
Hi @tr6,
Thanks for your post, and welcome to the Community Forum. This could be an issue with the super reporting category for STP payroll checks. Here are some steps you can follow to troubleshoot this issue:
If the issue still persists, may we request a screenshot of the grayed-out ATO reporting category as well as the error message you're receiving? Please note to hide any important information on the screenshot before posting it here in the forum.
We're looking forward to your response.
Kind regards,
Shella
Online Help| Forum Search| my.MYOB| Download Page
Did my answer help?
Accept it as a Solution
Leave a to tell others
4 weeks ago
4 weeks ago
Hi Shella
Thanks for your response.
I still seem to be haveing the problem, here are the screen shots as requested
4 weeks ago
4 weeks ago
Hi @tr6,
Thanks for the update and for providing the screenshot requested. We've done some fixing on your file in the background. I recommend logging out first and then logging back in again before redoing the process of assigning an ATO Reporting Category to your super to refresh the software
Should you require additional assistance, don't hesitate to respond. We also encourage you to connect with our virtual assistant, MOCA, through this link: myob.com/support, for prompt support.
Otherwise, if my response has answered your inquiry, please click "Accept as Solution" to help other users find this information.
Kind regards,
Shella
Online Help| Forum Search| my.MYOB| Download Page
Did my answer help?
Accept it as a Solution
Leave a to tell others
1
|
180
|
|||
1
|
198
|
|||
1
|
641
|
|||
1
|
408
|
|||
32
|
890
|