Forum Discussion
Hi Everyone,
If the Help Article, Wrong ETP values in STP reports, doesn't resolve your issue and If your employee's Summary of Payment Report is correct, but the verification report is not, you can finalise the employee and submit it to the ATO. This is being investigated by our teams, please also send me the below information via private message so that I can pass on your details to the team who are working on this to get resolved:
- Serial number
- Business file name
- Employees affected (Names)
- Payroll year affected
- Screenshots of the Verification report, Employee Summary of Payment Report & Employment terminations window showing the ETP payments
However, If you have moved to STP Phase 2, terminated employees need to be made active and their termination dates removed prior to moving. If this wasn't done they won't be reported in Phase 2.
To fix the terminated employees you will need to make them active and remove their termination dates. Then send an update event or $0 pay with payment date as 30 June for all employees not reporting correctly. Wait until that report has been accepted and then recheck the YTD verification report.
Once the terminated employees are reporting correctly you can re-enter their termination dates and make them inactive.
Please let me know how you go.
What a mess. So much time wasted on reconciling these reports. Still can't reconcile. AAAh
- Melisa_D2 years agoFormer Staff
Hi Everyone,
If you're still having issues with terminated employees, please refer to our Community Forum post Incorrect ETP Values - EOFY Finalisation 2022 which has information and instructions on how to resolve this depending on your scenario.
If you're still having issues after troubleshooting you will need to Start a new post with detailed information on your issue so one of our moderators can take a look into it.
If you're issue is not related to ETP, please Start a new post with information on the issue.
- Melisa_D2 years agoFormer Staff
Hi Everyone,
Customers can have situations where the STP Finalisation reports don't match as there are a variety of reasons why this is the case we have decided to close this thread and encourage customers to look at EOFY FAQs and Resources - 2022.
If you still require further assistance then we do recommend starting a new post.