Forum Discussion
Hello Melisa,
My Payroll Activity report is correct, but the Verification report is not. I don't have any ETP employees. I wondered if anyone else without employees who have received ETP have had problems balancing?
Assistance would be appreciated.
Regards,
Katrina
I had the same issue, was on hold for over 2 hours then got hung up on.
I then went on the live chat and was told to do a 0 payrun for 30.06.2022 and it worked, my verification report then matched my other reports.
So run a new payrun 30.06.2022 take out all amounts including tax and super for each employee....so 0 amounts.
Then sent that payrun to the ATO...wait for it to be excepted then go into your verification report and all figures should be correct.
I had 3 terminated so had to reinstate them and do the same for them too.
Its been a nighmare to get this info!
Hope it works for you