Forum Discussion
Hi there,
Can anyone confirm whether they are also having problems with STP not working?
Both payruns that I have just completed were unable to submit the STP report to ATO coming up with message "Something went wrong at our end - Sorry about that. You'll need tocome back later and try again."
I've tried several times now to access the Payroll Reporting Centre and I am also receiving the same message.
Thanks Lynne
Also having same problem. Reported to MYOB last week via phone and forum. Their answer- it is a problem at my end. But seems not just me.
- sharonstratton82 years agoUser
it is ridiculous to wait for 2 hours to speak someone about STP not working. They said I have to upload to Live and promise to give me a call on Friday. but that is not phone call on Friday. this morning I spend 1 and half hours to speak someone to upload the MYOB. But the phone line cut off twice. What a waste time.
- AccountsHughes2 years agoContributing User
Tried the app.myob.com on google chrome and was able to send the reports through.
- Aussie-Brad2 years agoContributing Cover User
I also have the same issue.
It worked up untill this week (Monday just gone)
From memory, I think there was an automatic update last week as well...
More common than MYOB would like to admit on this issue :(
- ChrisMYOB2 years agoFormer Staff
Hello everyone
Can you please check the version of windows you are on, if it isn't up to date, can you please update and then try again? Please let me know what version you were on, the version you upgraded to, and if it still gives you the error.This information will assist our team in finding a solution for this as they are currently investigating the cause.
As a current workaround, you are able to put your file online and then log in using the browser version at app.myob.com and process the pay run.- HEAL2 years agoExperienced User
Hi ChrisMYOB,
I am using Windows 8.1. I need our IT administrator to assist with any upgrades, but this needs approval - so not straightforward for me. However, I process payroll payments in MYOB regularly and everything has been fine using this version of Windows. And I can see from earlier posts that people are using Windows 10 Pro and are still having the same error. I successfully sent a pay run to the ATO on 16 Sept, and the next time I processed a pay run was 21 Sept when this error came up. Could it be related to your latest update 2022.8? Hopefully your team can figure this out quickly.