Forum Discussion
Hello everyone
Can you please check the version of windows you are on, if it isn't up to date, can you please update and then try again? Please let me know what version you were on, the version you upgraded to, and if it still gives you the error.
This information will assist our team in finding a solution for this as they are currently investigating the cause.
As a current workaround, you are able to put your file online and then log in using the browser version at app.myob.com and process the pay run.
Hi ChrisMYOB,
I am using Windows 8.1. I need our IT administrator to assist with any upgrades, but this needs approval - so not straightforward for me. However, I process payroll payments in MYOB regularly and everything has been fine using this version of Windows. And I can see from earlier posts that people are using Windows 10 Pro and are still having the same error. I successfully sent a pay run to the ATO on 16 Sept, and the next time I processed a pay run was 21 Sept when this error came up. Could it be related to your latest update 2022.8? Hopefully your team can figure this out quickly.
- BrisAngel2 years agoContributing Cover User
Hi
I also have this problem and using Windows 8.1. Never an issue before.
Has anyone had this resolved?
We do not put our files online as we use our server and costs are more to put online.
When I click on Payroll reporting centre I am receiveding error "Something went wrong at our end,. sorry about that. You'll need to come back later and try again."
Same message, tried many times.
Please advise MYOB.
- ChrisMYOB2 years agoFormer Staff
Hello Everyone
Our team has investigated this issue and has found that it is due to certificate issues with windows.
I am happy to raise this for some further investigation however for this I will need you to do the following.1. Please open Firefox or Internet Explorer and input https://pay-event-publisher.payroll.prod.myob.com/payevent
- In Firefox you should get "A Client error occurred"
- In Internet Explorer, you will get "The Webpage cannot be found (404 error)
These errors are expected if your windows are not up to date.
2. Please make sure you are on a supported version of windows for your software. If you are not on any of the listed you will need to update. You can check our system requirements here.3. If you are on a supported version and still getting these errors. Please attach a screenshot of your system information showing the operating system and version
4. Please attach a screenshot showing that your windows updates are all up to date
5. Please attach the diagnostics log for when the error pops up.
- Mariee112 years agoExperienced Cover User
Hi, i use MYOB accountright through VmWare Fusion and having the issue of not being able to lodge the reports. Is there a workaround for that please?. I havent been able to lodge for weeks now.
Thank you